topic Re: Cortex is not revoking non-persistent VDI license after user logout in Cortex XDR Discussions

Cortex is not revoking non-persistent VDI license after user logout

Abdul_Razaq — Thu, 04 Mar 2021 14:29:10 GMT

Hi Community,

We have one golden image and non-persistent VDIs are spawning from it. we installed traps in the golden image with VDI enabled=1. I can see the golden image install type is coming as a golden image, but the VDI generated from this has install type standard instead of VDI. I can see the vdi=0 as well in the VDI machine trapsd.log.

Looks like Cortex is not identifying the VDI as persistent. anyway to resolve ?.

Any way to check if the system is actually persistent ?. user logged out and logged in, which gives him a new VDI hostname (hope this looks like indicating it is non-persistent )

Thanks in advance!.

Re: Cortex is not revoking non-persistent VDI license after user logout

gjenkins — Thu, 11 Mar 2021 18:35:56 GMT

Hi @Abdul_Razaq,

After creating the snapshot from the golden image, did you run the following command?

msiexec /i c:\install\cortexxdr.msi /l*v C:\temp\cortexxdrinstall.log /qn TS_ENABLED=1

This is the command that instructs the agent to establish a temporary session.

Source: https://docs.paloaltonetworks.com/cortex/cortex-xdr/7-0/cortex-xdr-agent-admin/cortex-xdr-agent-for-windows/cortex-agent-for-virtual-environments-and-desktops.html#id0962b28d-ab8f-4edf-9f25-d626f715bf4b_id7fc74b74-1778-4bcd-9f43-f960957ad863