topic Re: Not able to uninstall 7.3.0 version in Cortex XDR Discussions

Not able to uninstall 7.3.0 version

Operator_ADM — Wed, 31 Jan 2024 13:46:11 GMT

Hello,

I have a PC with Cortex XDR version 7.3.0 and I can't uninstall it. I've already tried the Cytool protect disable command but it doesn't work. I've also tried XDRAgentCleaner 7.6.0 but obviously it doesn't work, it doesn't accept the admin password in any case. Does anyone have a solution?

Thanks

Re: Not able to uninstall 7.3.0 version

aspatil — Wed, 31 Jan 2024 14:52:52 GMT

Hello @Operator_ADM ,

Thank you for reaching out to our live community.

Please try to do it from the Action Center or from the Endpoints section.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Uninstall-the-Cortex-XDR-Agent

If issue persists, I will suggest you to reaching out TAC support and get the immediate assistance.

If you feel this has answered your query, please let us know by clicking on "mark this as a Solution". Thank you.

Re: Not able to uninstall 7.3.0 version

Operator_ADM — Wed, 31 Jan 2024 15:15:45 GMT

Hello,

First of all, thank you for your reply. I've also tried the All Endpoints => Endpoint Control tab and the Action Center but the computer in question doesn't appear because versions below 7.6.0 are not listed in our Cortex interface. So I'm going to contact TAC Support.

Thanks for your help

Re: Not able to uninstall 7.3.0 version

Rocky-25 — Thu, 01 Feb 2024 12:54:53 GMT

Hi Operator_ADM

There is a cleanup tool for cases like this. Just ask TAC support for it.

Best Regards