topic 8.2.1.47908 causing Excel Add Ons to crash in Cortex XDR Discussions

8.2.1.47908 causing Excel Add Ons to crash

petersmart — Fri, 02 Feb 2024 13:26:22 GMT

Updating to Agent 8.2.1.47908 is causing Excel wih Add Ons to fail to launch. Wondering if anyone else has experienced this?

Re: 8.2.1.47908 causing Excel Add Ons to crash

finnCap — Fri, 02 Feb 2024 13:36:35 GMT

Yes we are getting this with users using the Bloomberg Excel add-in. Application will fail to launch when add-in is enabled.

Definitely Cortex doing this. Running a machine in a test environment without Cortex installed the add-in works. Has been like this since the content update released yesterday.

Re: 8.2.1.47908 causing Excel Add Ons to crash

petersmart — Fri, 02 Feb 2024 13:45:42 GMT

Good to know it's not just us. Using 8.2.0.46986 for now and disabling them from auto updating. Seems to be working for now until we get a response on our ticket.

Re: 8.2.1.47908 causing Excel Add Ons to crash

jmazzeo — Fri, 02 Feb 2024 13:50:53 GMT

Hello all, thanks for reporting this in the Live Community.

Please everyone with this issue open a support ticket so the Support Team can increase the severity according to the affected customers.

Re: 8.2.1.47908 causing Excel Add Ons to crash

finnCap — Fri, 02 Feb 2024 14:38:04 GMT

Yes we've just done the same and works fine with the latest content version using 8.2.0.46986.