Cortex XDR unable to uninstall

AbdulHameed — Mon, 05 Feb 2024 11:59:17 GMT

In Win 10 Pro 22H2 19045.3930, Cortex XDR agent unable to uninstall or upgrade in one user pc. Agent setup unable to find in control panel installed applications. Present agent version 8.2.0.46438. Worked on uninstalling from action response, endpoint etc no output.

Re: Cortex XDR unable to uninstall

abdrahman — Wed, 07 Feb 2024 09:59:17 GMT

Dear @AbdulHameed

Hope you are doing well, and thank you for reaching out to the Live Community. From the above query I understand that you would like to uninstall Cortex XDR from one of your Windows 10 device.

Please follow the documentation provided below to do the uninstallation:

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/7.9/Cortex-XDR-Agent-Administrator-Guide/Uninstall-the-Cortex-XDR-Agent-for-Windows

In case you are still unable to uninstall fallowing the above documentation, you shall have to reach out to our Technical Support team and they can help you out with the force uninstallation using a cleaner tool. Thank you.

If you feel this has answered your query, please let us know by clicking on "mark this as a Solution". Thank you.

topic Re: Cortex XDR unable to uninstall in Cortex XDR Discussions

Cortex XDR unable to uninstall

Re: Cortex XDR unable to uninstall