https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/pro-per-tb-license-not-used-for-14-days/m-p/391478#M608 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/166820">@KRisselada</a>,</P><P>&nbsp;</P><P>Thank you for submitting your feedback. I'll forward this internally and request that they provide you with more specific information regarding the affected tenant.</P> Tue, 16 Mar 2021 14:42:22 GMT gjenkins 2021-03-16T14:42:22Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/pro-per-tb-license-not-used-for-14-days/m-p/391472#M607 <P>Hello LIVEcommunity received the following email from Cortex Customer Success &lt;noreply@paloaltonetworks.com&gt;, but I am a contact on several different customers/tenants of Cortex.&nbsp; How does one know which customer this is for?&nbsp;&nbsp;<BR />May I suggest that a Tenant ID or some ID be included on these, somewhere in the message?<BR /><BR /><BR /></P> Wed, 14 Apr 2021 21:40:50 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/pro-per-tb-license-not-used-for-14-days/m-p/391472#M607 KRisselada 2021-04-14T21:40:50Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/pro-per-tb-license-not-used-for-14-days/m-p/391478#M608 <P>Hi&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/166820">@KRisselada</a>,</P><P>&nbsp;</P><P>Thank you for submitting your feedback. I'll forward this internally and request that they provide you with more specific information regarding the affected tenant.</P> Tue, 16 Mar 2021 14:42:22 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/pro-per-tb-license-not-used-for-14-days/m-p/391478#M608 gjenkins 2021-03-16T14:42:22Z