Error code:307 on MAC, Cortex Agent 8.2.1

CFriacas — Thu, 22 Feb 2024 08:59:59 GMT

I get a "Cortex XDR Policy update failed!" message
Error code: 307

This happens on a MAC (updated).

I'm also unable to uninstall the agent.

I was able to do it once, then installed it again, and now my tennant's global uninstall password doesn't work.

This is kind of a deadlock, and i have 3 more MACs which disconnected from the tennant, despite already being on version 8.2.1.

Any suggestions?

Thanks.

Re: Error code:307 on MAC, Cortex Agent 8.2.1

jmazzeo — Fri, 23 Feb 2024 13:29:26 GMT

Hi @CFriacas, thanks for using the Live Community.

I recommend you to open a TAC Support case, you have more than one case with problems. The technical experts will help you to review the logs and solve the issue.

topic Error code:307 on MAC, Cortex Agent 8.2.1 in Cortex XDR Discussions

Error code:307 on MAC, Cortex Agent 8.2.1

Re: Error code:307 on MAC, Cortex Agent 8.2.1