topic XDR Console Access in Cortex XDR Discussions

XDR Console Access

JahidAliyev — Tue, 27 Feb 2024 10:14:59 GMT

Hello,

Sometimes, I cannot access to the XDR console. It is just loading but nothing showing, just a white page. I have internet access. It happens sometimes and after about 15 minutes, the problem disappears.

What can be the reason for that?

Re: XDR Console Access

aspatil — Tue, 27 Feb 2024 15:10:30 GMT

Hello @JahidAliyev ,

I will suggest you to check the network connectivity and take the HAR logs and network capture in case the issue occurs.

Kindly open a Support case to get the required instructions.

Please click Accept as Solution to acknowledge that the answer to your question has been provided.

Re: XDR Console Access

nsinghvirk — Tue, 27 Feb 2024 15:16:35 GMT

Hello @JahidAliyev

Thanks for reaching out on LiveCommunity!

Possible reasons behind this can be following.

1. Stability of your internet connection.

2. Whether all the required XDR resources are allowed on your firewall.

Below is the list of required XDR resources. Please make sure you have allowed them.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Resources-Required-to-Enable-Access

3. SSL decryption- If you are using SSL decryption in your firewalls then please add the above mentioned FQDNs in SSL decryption exclusion list in order to avoid any interruption.

Please open a TAC case if issue persists after all the above checks.

Please click Accept as Solution to acknowledge that the answer to your question has been provided.

Re: XDR Console Access

micomi — Tue, 27 Feb 2024 15:48:52 GMT

Hi @JahidAliyev

Your description sounds similar to what I've experienced in the last days. It's just loading for multiple minutes and then it works fine again. Perhaps there are more with the same issue? I don't know the reason and didn't create a TAC case yet.