topic Re: Cortex XDR Delete IOS Endpoint in Cortex XDR Discussions

Cortex XDR Delete IOS Endpoint

RichardChou — Thu, 14 Mar 2024 08:25:44 GMT

Hello everyone：

Does anyone know how to remove the ios endpoint from the Console?
I have removed the APP from my mobile phone a day ago but the Console still shows that it is connected and cannot be removed.

best regards

Richard

Re: Cortex XDR Delete IOS Endpoint

aspatil — Thu, 14 Mar 2024 10:42:20 GMT

Hello @RichardChou ,

Thanks for reaching out on LiveCommunity!

Kindly check you are selecting on those devices on which Agent has been uninstalled. If it is still showing as Connected, that means may be the agent is not uninstalled properly.

Please reach out to TAC Support for the same.

If you feel this has answered your query, please let us know by clicking on "mark this as a Solution". Thank you.

Re: Cortex XDR Delete IOS Endpoint

RichardChou — Fri, 15 Mar 2024 02:33:00 GMT

It showed disconnection after 24 hours. Then I can delete it.