Creating a ServiceNow incident by taking the Slack user responses

KHassan — Thu, 18 Apr 2024 14:45:18 GMT

Hi All,

We have a requirement to create a ServiceNow ticket by taking the slack user responses.

I have built a playbook which does send the SlackBlockBuilder to the specified Slack channel but the playbook runs only when an incident is attached to it.(I'm running the playbook by creating an empty incident manually in xsoar), but I want to playbook to run automatically .

Can someone please help with this?

Re: Creating a ServiceNow incident by taking the Slack user responses

nsinghvirk — Tue, 23 Apr 2024 14:26:47 GMT

Hello @KHassan

Thanks for reaching out on Live Community. Unfortunately this forum is only for XDR related discussions. Please ask XSOAR related questions in below forum.

https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/bd-p/Cortex_XSOAR_Discussions

topic Creating a ServiceNow incident by taking the Slack user responses in Cortex XDR Discussions

Creating a ServiceNow incident by taking the Slack user responses

Re: Creating a ServiceNow incident by taking the Slack user responses