Cortex XDR agent does not send alerts if an event happen when computer is disconnected from network

Edgar_Lapuerta — Wed, 24 Apr 2024 13:53:55 GMT

Hi everyone,

If an event is triggered in a computer without connection, nothing is sent to the console when the computer recovers the connection.

My concern is how I will be alerted if something happens when a computer have no network.

I realized this by running "netsh advfirewall set allprofiles state off"

I received an alert immediately if the computer is online, but nothing if it is offline and connected to the network afterwards.

Is there any way to fix this problem?

Thanks in advance for your help.

Edgar.

Re: Cortex XDR agent does not send alerts if an event happen when computer is disconnected from network

aspatil — Tue, 30 Apr 2024 06:32:12 GMT

Hello @Edgar_Lapuerta ,

Thanks for reaching out on LiveCommunity!

It shouldn't be like that. The agent has cache and if anything detected those event would be reported as agent connects to server.
Could you confirm when endpoint was not connected did in the agent tray there was activity and even? if yes then when endpoint is connected to internet those alerts and incident would be seen in console as well. If not happening then tac case to look into it.

It is common behavior that theagent telemetry is sent out to console as it connects back to console.

If you feel this has answered your query, please let us know by clicking on "mark this as a Solution". Thank you.

Regards

topic Cortex XDR agent does not send alerts if an event happen when computer is disconnected from network in Cortex XDR Discussions

Cortex XDR agent does not send alerts if an event happen when computer is disconnected from network

Re: Cortex XDR agent does not send alerts if an event happen when computer is disconnected from network