topic Re: Failed to get unit file state for traps_spmd.service: No such file or directory in Cortex XDR Discussions

Failed to get unit file state for traps_spmd.service: No such file or directory

F.JEAN — Mon, 29 Apr 2024 08:48:25 GMT

Hello,
I just installer a 8.2 XDR agent to a linux server
"/opt/traps/bin/cytool startup enable all" returns

Process name Startup status
pmd Enabled
Failed to get unit file state for traps_spmd.service: No such file or directory
spmd Disabled
Failed to get unit file state for traps_pyxd.service: No such file or directory
pyxd Disabled

I don't know what to expect is it normal ?

I don't know if it is also normal to have only pmd process running

/opt/traps/bin/cytool runtime query
Name PID User Status Command
pmd 98236 root Running /opt/traps/bin/pmd
clad N/A N/A STOPPED N/A
dypd N/A N/A STOPPED N/A
spmd N/A N/A STOPPED N/A
lted N/A N/A STOPPED N/A
pyxd N/A N/A STOPPED N/A

regards

Re: Failed to get unit file state for traps_spmd.service: No such file or directory

jmazzeo — Mon, 29 Apr 2024 12:47:23 GMT

Hi @F.JEAN, thanks for reaching us using the Live Community.

Please check the Linux Compatibility Matrix and look for your Linux distro and kernel version compatibility with the agent.

If your kernel is not listed there, some services might not be able to start.

Here are the detailed installation instructions for linux, just in case you missed something.

If this post answers your question, please mark it as the solution.

Re: Failed to get unit file state for traps_spmd.service: No such file or directory

F.JEAN — Tue, 30 Apr 2024 09:52:25 GMT

you are probably right.
I will test with the new agent I have a 8.2.2 agent with rhel 8.9.

I have to test with 8.3

Re: Failed to get unit file state for traps_spmd.service: No such file or directory

F.JEAN — Thu, 30 May 2024 09:01:54 GMT

Hello,

You were right the version 8.4 have all the processes up.
thank you for the tip
have a nice day.