topic Re: Failed to load license data in Cortex XDR Discussions

Failed to load license data

Reflexion — Thu, 02 May 2024 19:37:23 GMT

Since our recent renewal, which is reflected in Assets in the support portal, attempting to Cortex XDR results in an error message of "Failed to load license data or license is expired."

Background: We recently renewed our Cortex XDR Pro license. We did not renew our additional data lake license, as we weren't using the extended storage. However, XDR Pro is supposed to include "30 days of data retention." Here's how this shows in the portal:

I'm assuming the issue is a mismatch between the discrete data lake license, which is expired, and the product license, which is still active. Does anyone have an idea of how to fix this?

Re: Failed to load license data

nsinghvirk — Fri, 03 May 2024 16:33:19 GMT

Hello @Reflexion

Thanks for reaching out on LiveCommunity!

To simplify Cortex XDR, the product team natively integrated a dedicated data lake that is delivered as part of the Cortex tenant. The natively integrated data lake can ingest data from all Palo Alto Networks data sources and all 3rd party sources. Ingestion of Palo Alto Networks network security logs can now be done directly without the need for Cortex Data Lake, CDL.
Existing contracts will not be altered and the existing Cortex Data Lake will remain until renewal. At the time of renewal, Cortex Data Lake will be available as a separate purchase.

Re: Failed to load license data

Reflexion — Fri, 03 May 2024 16:48:31 GMT

Okay, so I no longer need to purchase the data lake separately. So why, then, does my tenant show the error message?