topic Re: Remove enopoint XDR Cortex in Cortex XDR Discussions

Remove enopoint XDR Cortex

RokGrm — Tue, 14 May 2024 11:27:52 GMT

Can i remove XDR Agent from PC and i don*t have supervisor password for disable antitampering...

Endpoint are not showing in XDR Console...

please help, i have problems with cca 200pc

best regards...

jmazzeo — Tue, 14 May 2024 12:09:03 GMT

Hi @RokGrm, thanks for reaching us using the Live Community.

Have you tried the default password? It is: Password1

If this one doesn't work, you will have to open a support case, and they will share the uninstaller tool with you.

If this post answers your question, please mark it as the solution.

RokGrm — Tue, 14 May 2024 12:10:51 GMT

Hi...

we already try password1 but no luck...

is there any other way to bypass ?

best regards

jmazzeo — Tue, 14 May 2024 12:11:57 GMT

There is no other way, you will need to contact support for the uninstaller tool.

Fm12345 — Tue, 14 May 2024 16:34:28 GMT

Did you try to use cytool as admin to query the token on the endpoint. Use command: cytool.exe token query.

It should give you a hash using which you can retrieve password from xdr console-> endpoints page. See references below: