topic Re: XDR Agent Stop 8.3.0 in Cortex XDR Discussions

XDR Agent Stop 8.3.0

tlmarques — Wed, 03 Jul 2024 09:41:42 GMT

Hi, I would like to know if anyone has experienced this problem. Sometimes, without any apparent reason, the Agent version 8.3.0 stops responding on Windows Server 2016 servers. When we check the services, the service is stopped

We restart it, force the communication, and everything works fine.
Sometimes, we need reboot server to start service.

Support has previously said that it can sometimes be due to memory issues, but on one of our machines, we have a lot of memory free and no make sense this issue.

This happens sporadically....

Re: XDR Agent Stop 8.3.0

aspatil — Thu, 04 Jul 2024 10:41:35 GMT

Hello @tlmarques ,

Thanks for reaching out on LiveCommunity!

It would be great if you keep CSAM aware about the issue and have a support ticket open again to troubleshoot this issue intensively.

Regards,

Ashutosh

Re: XDR Agent Stop 8.3.0

RFeyertag — Fri, 05 Jul 2024 19:51:13 GMT

Had similar issues with 8.2. Solved with newer release.