topic Cortex XDR Notify about Incidents via phone call in Cortex XDR Discussions

Cortex XDR Notify about Incidents via phone call

paIoaItonetworks — Tue, 17 Sep 2024 09:18:23 GMT

Hi,

is there a way to configure a robocall on Cortex XDR so that if a high or critical incident raises, I'll get an automated call to my phone notifying me about an incident? Maybe someone of y'all already have such configuration and would like to share?

Re: Cortex XDR Notify about Incidents via phone call

nar — Tue, 17 Sep 2024 12:14:33 GMT

Hi,

Thanks for reaching out on LiveCommunity!

Unfortunately, Automated call notification is not a supported feature currently, the available options for Notification Forwarding are Email Distribution or configuring the desired Slack channel, or any Syslog receiver forwarding integrated with your Cortex XDR tenant.

Please find the below link to current Notification Forwarding offerings from Palo Alto Networks. You can choose based on your requirements.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Pro-Administrator-Guide/Configure-Notification-Forwarding

That being said, this will be considered as a feature enhancement request to work on accordingly.

If this answers your question, please click Accept as Solution to acknowledge that the answer to your question has been provided.

Re: Cortex XDR Notify about Incidents via phone call

paIoaItonetworks — Tue, 17 Sep 2024 12:17:27 GMT

Is there a way to make such configuration using any 3rd party software, like twilio or something similar?