Cortex XDR - is it possible to set up the SLA like on XSIAM?

paIoaItonetworks — Fri, 20 Sep 2024 10:50:13 GMT

Hi,

Is it possible to set up the SLA like on XSIAM? The MTTR widget is now showing unrealistic results of respond time. Thanks

Re: Cortex XDR - is it possible to set up the SLA like on XSIAM?

jmazzeo — Fri, 20 Sep 2024 14:17:16 GMT

Hi @paIoaItonetworks,

There is no SLA feature in XDR like in our other platforms. The way to go is integrate XDR with XSIAM or XSOAR.

You could be able to create some dashboards or custom reports that can help you to have a view or a notification for the unattended incidents/alerts in X period of time, but of course this is a workaround.

If this post answers your question, please mark it as the solution.

topic Cortex XDR - is it possible to set up the SLA like on XSIAM? in Cortex XDR Discussions

Cortex XDR - is it possible to set up the SLA like on XSIAM?

Re: Cortex XDR - is it possible to set up the SLA like on XSIAM?