topic Re: Alarm on disconnected agents.. in Cortex XDR Discussions

Alarm on disconnected agents..

I.Helland — Fri, 11 Oct 2024 09:48:13 GMT

Hi, we're in the process of migrating our endpoint security on servers and PC clients to Cortex XDR. I'm new to Cortex XDR, but have started to walk thru all kinds of documentation/training..

Today's question 🙂 :

If I, or someone else, disables the agent on a client (cytool, or whatever else), will the disconnected client show up in Cortex XDR dashboard as disconnected?

I'd really like to know if a client gets disconnected..

I've tried on one client, but I don't see it other than in list of all endpoints: "Disconnected".

If not by default; is this configurable?

(I might be kickin in open doors - bear with me :))

Regards

Ivar

Re: Alarm on disconnected agents..

nsinghvirk — Fri, 11 Oct 2024 16:01:35 GMT

Hello @I.Helland

Thanks for reaching out on LiveCommunity!

Yes, when you disable the XDR agent it will be shown as disconnected in XDR tenant but it will become disconnected after missing consecutive 2 heartbeats i.e. after 10 minutes.

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Re: Alarm on disconnected agents..

Rocky-25 — Mon, 14 Oct 2024 06:53:06 GMT

Hi @I.Helland

I guess you'll have to build a BIOC rule using XQL to create an alert if an endpoint is disconnected: https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Documentation/Create-a-BIOC-rule

Best Regards