topic Cloud Identity Engine: New Agent Version Alert in Cortex XDR Discussions

Cloud Identity Engine: New Agent Version Alert

Vinothkumar_SBA — Fri, 18 Oct 2024 04:57:09 GMT

Hi Team,

We have installed two Cloud Identity Engines in two different domains. Currently, we are seeing an alert on the Palo Alto hub page regarding the availability of a new agent version for the Cloud Identity Engine. We have a question: will the agent upgrade automatically, or do we need to manually uninstall the old agent and install the new version?

We have attached a screenshot for your reference.

Please clarify this for us.

Thank you.

Re: Cloud Identity Engine: New Agent Version Alert

jmazzeo — Mon, 21 Oct 2024 15:30:20 GMT

Hi @Vinothkumar_SBA, thanks for reaching us using the Live Community.

The process to upgrade the agents is manual, you can follow the steps from this document: https://docs.paloaltonetworks.com/cloud-identity/cloud-identity-engine-getting-started/manage-the-cloud-identity-agent/update-the-cloud-identity-agent

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