topic Re: Cortex XDR Installation Error in Cortex XDR Discussions

Cortex XDR Installation Error

AnupamaD — Tue, 02 Jan 2024 06:14:53 GMT

I am trying to install Cortex XDR in Windows 10, but I'm getting the following error: I tried different versions as well. Could anyone please provide guidance on this?

Re: Cortex XDR Installation Error

MarvinC — Tue, 02 Jan 2024 06:23:22 GMT

Please check on User temp folder or Temporary folder itself for the Cortex XDR install log.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.0/Cortex-XDR-Agent-Administrator-Guide/Troubleshooting-Resources-for-Windows#:~:text=%25temp%25%20or%20C%3A%5CUsers%5C%3Cuser_name%3E%5CAppData%5CLocal%5CTemp

You can also find the error logs in the link above for the installation requirements of Cortex XDR and some information that might help you with this.

If you wanted to you can get help for the support portal page so that a support engineer can help you out with the issue.

Re: Cortex XDR Installation Error

kindzma — Tue, 12 Nov 2024 19:40:25 GMT

After having the same question and reading through the super-long doc on the topic linked in the other answer, thought I'd put the info right here so it's easier to find:

Cortex XDR installation log

Specifies any errors encountered during installation of agent components. Use this log file when you need to troubleshoot installation issues. On Windows endpoints, the installer stores the log files in the %temp% or C:\Users\<user_name>\AppData\Local\Temp folder.

In my case (WS2019):

C:\Users\***>dir %temp% Volume in drive C has no label. Volume Serial Number is *** Directory of C:\Users\***~1\AppData\Local\Temp\2 11/12/2024 10:01 AM <DIR> . 11/12/2024 10:01 AM <DIR> .. 11/12/2024 09:07 AM 102,004 MSI135fd.LOG 11/12/2024 09:12 AM 0 MSI629b1.LOG

... and MSI135fd.LOG was what I needed.