topic Cortex XDR Windows 11 ARM64 Support? in Cortex XDR Discussions

Cortex XDR Windows 11 ARM64 Support?

pdysart — Fri, 13 Dec 2024 17:04:21 GMT

Is there a plan or timeline for XDR being supported on Windows 11 with ARM64?

I have a customer getting the error message "this version of Cortex XDR can be installed only on x64 architecture systems, please use the appropriate installation package."

Re: Cortex XDR Windows 11 ARM64 Support?

mavega — Fri, 13 Dec 2024 18:29:02 GMT

Hi,

Thanks for reaching out LC.

As of now, there is no specific date for Windows 11 ARM OS support, this is still under development.

Please mark as solved if this resolved your inquiry.

Re: Cortex XDR Windows 11 ARM64 Support?

HCSammyChou — Fri, 03 Jan 2025 08:09:29 GMT

Hi,

Is there currently an installation package for Windows ARM architecture? Our customer encountered the error message 'This version of Cortex XDR can be installed only on x64 architecture systems, please use the appropriate installation package' when trying to install the latest version of the Windows agent.

Re: Cortex XDR Windows 11 ARM64 Support?

badamsredeye — Tue, 14 Jan 2025 17:20:52 GMT

Microsoft's XDR stack runs swimmingly on ARM.

Re: Cortex XDR Windows 11 ARM64 Support?

Blake_Volk — Thu, 23 Jan 2025 20:11:18 GMT

This is what we have had to do as well on our ARM devices in testing.

Re: Cortex XDR Windows 11 ARM64 Support?

vparadis — Tue, 28 Jan 2025 14:59:10 GMT

Could you explain how you did it?

Betreff: Cortex XDR Windows 11 ARM64 Support?

RohdeAdmin — Wed, 12 Feb 2025 07:51:23 GMT

Hello,

there are some infos for an existing for a beta version

is it possible to test it ?

thanks

Re: Cortex XDR Windows 11 ARM64 Support?

vparadis — Fri, 14 Feb 2025 09:08:09 GMT

I have 4 new surfaces with ARM64 system and I can't do anything to install cortex, do we have any date?

Re: Cortex XDR Windows 11 ARM64 Support?

L.Albanese — Wed, 21 May 2025 13:17:11 GMT

Hi, accepted solution sound like a fail. when will the arm package be available for the growing number of windows 11 that are being sold on this platform?
Other vendor still have package for this arch.

i'm available also as a beta tester. thank you

Re: Cortex XDR Windows 11 ARM64 Support?

JackSenesap — Mon, 14 Jul 2025 18:54:57 GMT

Any update on this? Need this as well.

Re: Cortex XDR Windows 11 ARM64 Support?

Deepakkk — Tue, 19 Aug 2025 08:17:23 GMT

Hello Team,

Windows 11 ARM device - MS surface - Cortex XDR none of the versions are working. Any kind of workaround involved here?

Re: Cortex XDR Windows 11 ARM64 Support?

JDURC — Thu, 02 Oct 2025 12:50:48 GMT

Hello Team,

We are experiencing issues with Cortex XDR on a Windows 11 ARM-based Microsoft Surface device — none of the available versions are functioning. Could you please advise if there are any workarounds or recommended solutions for this scenario?

Thank you,

Re: Cortex XDR Windows 11 ARM64 Support?

vparadis — Thu, 02 Oct 2025 13:52:22 GMT

We have been waiting for a solution for months and they haven't told us anything. We don't even know if they are working on it.

Re: Cortex XDR Windows 11 ARM64 Support?

eluis — Thu, 02 Oct 2025 20:44:21 GMT

Hi @pdysart

I was reading LC messages and by chance Ive just seen yours.

I wonder this win11 for arm64 is running on a raspberry pi ? orange pi ?? or did you manage to install win11 in a MAC hardware with ARM architecture ?

I dont know if you know this document on XDR compatibility, pasting it just in case:

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Compatibility-Matrix/Where-can-I-install-the-Cortex-XDR-agent

Can you try the latest XDR agent version 8.9 and let us know the outcome ?

If you feel this has answered your query, please let us know by clicking like and on "mark this as a Solution".

Thank you.

KR,

Luis

Re: Cortex XDR Windows 11 ARM64 Support?

eluis — Fri, 03 Oct 2025 08:39:51 GMT

Please check the compatibility matrix and you can contact your customer representative from PANW to get more info on future releases:
https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Compatibility-Matrix/Where-can-I-install-the-Cortex-XDR-agent

It is always a good practice to give info on exact XDR agent version, error you get, exact OS you are using ....

If you feel this has answered your query, please let us know by clicking like and on "mark this as a Solution".

Thank you.

KR,

Luis

Re: Cortex XDR Windows 11 ARM64 Support?

eluis — Fri, 03 Oct 2025 08:40:31 GMT

It is always a good practice to give info on exact XDR agent version, error you get, exact OS you are using ....

If you feel this has answered your query, please let us know by clicking like and on "mark this as a Solution".

Thank you.

KR,

Luis

Re: Cortex XDR Windows 11 ARM64 Support?

sheriffali — Sun, 16 Nov 2025 15:45:50 GMT

its here finally, Now ARM is supported on XDR and XSIAM

https://docs-cortex.paloaltonetworks.com/r/Cortex-XSIAM/Cortex-XSIAM-3.x-Release-Notes/November-2025

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-4.x-Release-Notes/November-2025?contentId=q1zbc7I71ucOstY6wi5kTg