topic Re: Cortex XDR login issue in Cortex XDR Discussions

Cortex XDR login issue

${userLoginName} — Tue, 17 Dec 2024 11:54:56 GMT

Hi everyone,

I can't sign in to Cortex XDR Console for about 10 minutes. I receiving "Unauthorized - 4010402" for 3 different users. Is it general problem or only for my tenant? I have also another tenant and it works normally. Could you help me?

Re: Cortex XDR login issue

${userLoginName} — Tue, 17 Dec 2024 12:09:09 GMT

Same problem here for 4 different tenants and several users

Re: Cortex XDR login issue

jmazzeo — Tue, 17 Dec 2024 12:12:01 GMT

Hi all, this is a reported issue under investigation: https://status.paloaltonetworks.com/incidents/smg5j065shd2

Re: Cortex XDR login issue

Juliortega — Thu, 12 Jun 2025 18:22:46 GMT

I'm having the same issue today June 12, 2025

Re: Cortex XDR login issue

E.Mercader — Thu, 12 Jun 2025 18:46:19 GMT

Hello, same overhere.

Prisma Sase also the same (by the way)

Re: Cortex XDR login issue

${userLoginName} — Thu, 12 Jun 2025 19:57:11 GMT

we are seeing the same - multiple team members not able to login for over 2 hours now.

Re: Cortex XDR login issue

kiwi — Tue, 17 Jun 2025 06:22:01 GMT

Hi @E.Mercader @Juliortega ,

You might have been hitting this issue:
https://status.paloaltonetworks.com/incidents/l4zv6n67r8x6

Please reach out to TAC to confirm if you were hitting this or if you're experiencing a different issue.

Kind regards,

-Kim.