Cortex xdr notification for Licenses

AsifSid — Sun, 23 May 2021 14:52:53 GMT

Hi All,

I have have received a notification in Cortex console (top right corner) where it says "Your license has expired or exceeded its capacity, Please contact support"

We have a license capacity of 6000, I need to understand Is it really the capacity has exceeded? or do I need to do some kind of clean-up to release any unused licenses. Even if the license capacity is exceeded how can I explain to the manager that yes its exceeded i need to show the data,

Please help.

Regards

Asif Siddiqui

Re: Cortex xdr notification for Licenses

dfalcon — Sun, 23 May 2021 18:38:34 GMT

First, what type of license to you own? Prevent, Pro for Endpoint, and/or Pro per TB?

Second, when you look at the number of agents in endpoint administration interface, what is the count? There is also an agent dashboard that can be helpful here.

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Cortex xdr notification for Licenses

Re: Cortex xdr notification for Licenses