topic Receiving unwanted notification from cortex XDR on IOS in Cortex XDR Discussions

Receiving unwanted notification from cortex XDR on IOS

WalidIsmail — Fri, 10 Jan 2025 08:07:24 GMT

Dear all,

Kindly note that we are receiving when exiting the cortex XDR APP always the notification :

Cortex XDR: App terminated!
The agent is not running
Tap to open the Cortex XDR app and leave it running in the background ( also image attached to this thread).

I need your urgent support to disable or deny receiving such notification.

Re: Receiving unwanted notification from cortex XDR on IOS

jmazzeo — Wed, 15 Jan 2025 17:27:38 GMT

Hi @WalidIsmail, thanks for reaching us using the Live Community.

The notification is popping up because the agent needs to be kept in background to work, if it's completely closed the malware protection doesn't work.

Anyway, you can disable the app notifications in your XDR Console, by modifying the Agent Settings profile applied to the iOS devices.

If this post answers your question, please mark it as the solution.