Agent stops because of full storage

paIoaItonetworks — Tue, 07 Jan 2025 10:11:41 GMT

Hi,

We recently encountered an issue where an XDR agent stopped functioning, and all protections were disabled (except for tamper protection) due to a full temp folder. Has anyone experienced a similar problem and identified the root cause or potential solutions?

To resolve the issue, we disabled tamper protection, manually cleared the temp folder, and restarted the agent using the cytool. The agent has been running correctly so far. However, we would like to understand what caused this malfunction and what preventions can be taken to avoid such incidents in the future. Any insights or recommendations would be greatly appreciated.

Re: Agent stops because of full storage

nsinghvirk — Thu, 16 Jan 2025 14:58:54 GMT

Hello @paIoaItonetworks

Thanks for reaching out on LiveCommunity!

This looks like a break fix issue which requires logs analysis to drive any conclusion. Please open TAC support case and provide them with necessary logs to investigate the issue.

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Agent stops because of full storage

Re: Agent stops because of full storage