topic Unauthorized - 4010402 in Cortex XDR Discussions

Unauthorized - 4010402

Y.Zalsov — Mon, 10 Mar 2025 06:01:04 GMT

Hi Community,

Has anyone encountered the "Unauthorized - 4010402" error when trying to log into their tenant account? I attempted to log in, but I received this message. Does anyone know what could be causing this issue or how to resolve it?

Thanks in advance for your help!

Re: Unauthorized - 4010402

A.Havlicek — Mon, 10 Mar 2025 06:25:53 GMT

@Y.Zalsov Same issue for me. Did you get any answers?

Re: Unauthorized - 4010402

Aprilbloom — Mon, 10 Mar 2025 06:59:44 GMT

I had the same problem, but I was able to access it just now.

Re: Unauthorized - 4010402

mavega — Mon, 10 Mar 2025 22:54:17 GMT

Hi,

Thanks for reaching Live Community.

This error code is related to issues with authentication or authorization.

If you are using the correct credentials and still having this error message, please open a TAC support case.

If this reply answers your inquiry, please Mark as Solution.