How do i uninstall agent if my console license had expired?

N.Izwan — Mon, 21 Apr 2025 07:20:42 GMT

I am having difficulty to uninstall Palo XDR agent, my Palo XDR console license had expired.

Re: How do i uninstall agent if my console license had expired?

Mudhireddy — Mon, 21 Apr 2025 11:56:05 GMT

1.Try to get the local uninstall password: If you or your team had set a local uninstall password when installing the agent (either manually or through policy), you can uninstall it by providing that password during uninstall.

If you don't have it, check any install scripts, documentation, or reach out to anyone who managed the installation

2. Use the Cortex XDR Agent Cleaner Tool: Palo Alto has a special Cleaner Tool meant for situations like this.

But you must request it through Palo Alto Networks support — which requires an active support contract.
(Since your license expired, it's possible you can't officially request it, but sometimes if you call/chat them and explain, they might help.)

3. Manual, more aggressive removal:
WARNING: Not officially recommended. Could corrupt the machine if you mess it up. Backup first.

Some people have done manual uninstall by:

Killing processes (CyveraService, CyveraConsole, Traps depending on agent version)

Removing the agent’s installation directories manually (e.g., under C:\Program Files\Palo Alto Networks\Traps or Cortex XDR)

Removing services via command line

Cleaning registry keys related to the agent.

BUT again: this method can leave leftovers and potentially cause system instability. Only do it if you are stuck and it's a disposable machine or you are prepared to reinstall Windows afterward.

4. Renew a short-term license
Sometimes Palo Alto sales can grant a temporary reactivation (even like 7 days) if you explain the situation — just enough to uninstall cleanly via console.

topic Re: How do i uninstall agent if my console license had expired? in Cortex XDR Discussions

How do i uninstall agent if my console license had expired?

Re: How do i uninstall agent if my console license had expired?