https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/error-message-this-email-is-already-registered-with-an-account/m-p/1227333#M8251 <P>Dear Team,<BR />I recently created some users, but I made some mistakes with data entry, so I deleted 1 user, leaving me with 2 users to be deleted. I would like to recreate the deleted user with the right information. But I'm experiencing some issues with error message "This mail is already registered with an account" Please i can i resolve this</P> Thu, 24 Apr 2025 10:56:07 GMT A.Efobi 2025-04-24T10:56:07Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/error-message-this-email-is-already-registered-with-an-account/m-p/1227333#M8251 <P>Dear Team,<BR />I recently created some users, but I made some mistakes with data entry, so I deleted 1 user, leaving me with 2 users to be deleted. I would like to recreate the deleted user with the right information. But I'm experiencing some issues with error message "This mail is already registered with an account" Please i can i resolve this</P> Thu, 24 Apr 2025 10:56:07 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/error-message-this-email-is-already-registered-with-an-account/m-p/1227333#M8251 A.Efobi 2025-04-24T10:56:07Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/error-message-this-email-is-already-registered-with-an-account/m-p/1227527#M8257 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/479682579">@A.Efobi</a>&nbsp;,</P> <P><SPAN>You have to Create New User in CSP if the user email ID has never been registered to Palo Alto Networks internal system before.&nbsp;</SPAN><BR /><SPAN>If the user email ID has already been registered once, but has been removed from a CSP account, the user email ID still exist in the back-end system (though the user cannot login to Support Portal) so it does not have to be created again. If by a user registration you get the following notification, it means that the user email ID is known to PANW internal system.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>You need to click Members &gt; Manage Users &gt; Add User to Account if you want to add an already registered user to your CSP account.&nbsp;<BR />Members &gt; Manage Users tab notifies you of the same.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>If you have new user creation / user addition issues, you can contact Support team&nbsp;<A href="https://live.paloaltonetworks.com/t5/customer-news/how-to-use-the-new-get-help-journey/ba-p/531426" target="_blank" rel="noopener">here</A>&nbsp;.&nbsp;<BR /></SPAN></P> <P>&nbsp;</P> <DIV id="CEG2AE8Q1-1595522554.142700-thread-list-Thread_1610462988.138100" class="c-virtual_list__item" tabindex="-1" role="listitem" aria-setsize="-1" data-qa="virtual-list-item" data-item-key="1610462988.138100"> <DIV class="c-message_kit__background c-message_kit__background--hovered c-message_kit__message c-message_kit__thread_message" role="presentation" data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"> <DIV class="c-message_kit__hover c-message_kit__hover--hovered" role="document" aria-roledescription="message" data-qa-hover="true"> <DIV class="c-message_kit__actions c-message_kit__actions--above"> <DIV class="c-message_kit__gutter"> <DIV class="c-message_kit__gutter__right" role="presentation" data-qa="message_content"> <DIV class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <DIV class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <DIV class="p-block_kit_renderer" data-qa="block-kit-renderer"> <DIV class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <DIV class="p-rich_text_block" dir="auto"> <DIV class="p-rich_text_section"><SPAN>If you feel this has answered your query, please let us know by clicking like and&nbsp; on "mark this as a Solution". Thank you.</SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV id="CEG2AE8Q1-1595522554.142700-thread-list-Thread_input" class="c-virtual_list__item" tabindex="-1" role="listitem" aria-setsize="-1" data-qa="virtual-list-item" data-item-key="input"> <DIV class="p-threads_footer__input_container p-threads_footer__input_container--sticky_composer" data-qa="reply_container"> <DIV class="p-threads_footer__input p-message_input_unstyled p-message_input_unstyled--attachments-visible p-message_input_unstyled--dark" role="group" aria-label="composer"> <DIV class="p-message_input__input_container_unstyled c-wysiwyg_container c-wysiwyg_container--theme_dark c-wysiwyg_container--with_footer c-wysiwyg_container--theme_dark_bordered c-basic_container c-basic_container--size_medium" data-max-lines="16"> <DIV class="c-basic_container__body"> <DIV class="c-wysiwyg_container__formatting" role="toolbar" aria-orientation="horizontal" aria-label="Formatting" data-qa="wysiwyg-container_formatting-enabled"> <DIV class="p-texty_sticky_formatting_bar"> <DIV>&nbsp;</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Mon, 28 Apr 2025 08:00:44 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/error-message-this-email-is-already-registered-with-an-account/m-p/1227527#M8257 aspatil 2025-04-28T08:00:44Z