error when try to install cortex on redhat 10

E.LECORRE — Fri, 13 Jun 2025 07:51:50 GMT

Hello,

I try to install Redhat 10. i downloaded last version of packages.

When i try to install on rehdta, i have this error :

./cortex-8.8.0.133595.sh
Verifying archive integrity... All good.
Uncompressing Cortex XDR 8.8.0.133595 installer 100%
[!] Path '/bin' is not in PATH
[!] Path '/sbin' is not in PATH
Active kernel LSM: lockdown,capability,yama,selinux,bpf,landlock,ima,evm
[ 1] Checking prerequisites
Verifying RHEL/CentOS/Oracle/AlmaLinux/RockyLinux/CentOS_Stream 10 (rpm) packages:
* openssl ... OK
* ca-certificates ... OK
Trusted certificate store missing
Prerequisites not met. Please install missing packages
Aborting.

thanks for help

Re: error when try to install cortex on redhat 10

eluis — Fri, 13 Jun 2025 14:44:08 GMT

Hi E.LECORRE,

Please follow the next steps even though you might have already check some stuff on the list.
I recommend to always follow the same procedure for any installation of XDR agent in the future and always follow the XDR manuals/documentation:

Check the Agent 8.8 release features to see new features, fix issues and known issues, etc..:
https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.8/Cortex-XDR-Agent-Release-Notes/Cortex-XDR-Agent-8.8-Release-Information
Please check the compatibility of your linux distro with XDR agent 8.8 on the following doc. I believe that XDR 8.8 is not tested yet on RHEL v10, so it does not appear on the list yet (as per today). Please realize that PANW needs some time to test and adjust XDR agent releases to the very last OS releases (Linux, windows, mac, android, IOS...). Once it is tested, it will appear on compatibility matrix docs:
https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Cortex-XDR-Compatibility-Matrix/Linux#
Please check your RHEL kernel compatibility on the following doc:
https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/Linux-Kernel-Versions/Red-Hat-Enterprise-Linux-RHEL
If the issue persists, please feel free to open a TAC support ticket

If you feel this has answered your query, please let us know by clicking like and on "mark this as a Solution".

Thank you.

Luis

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error when try to install cortex on redhat 10

Re: error when try to install cortex on redhat 10