Problems updating the agent

C.Labra — Wed, 25 Jun 2025 16:12:34 GMT

Hello colleagues!

I'm having trouble updating my agents to versions 8.7 and 8.8. The current versions are 8.5 and 8.6.

When performing the update, the following error appears:

"The content package was faulty or could not be downloaded."

Checking the retrival support files, the installation log shows the following:

"Upgrade state: Not Executed"

Have you encountered this issue?

Thank you for your feedback.

Re: Problems updating the agent

eluis — Mon, 30 Jun 2025 12:11:24 GMT

Hello C.Labra,

I see those agent versions are end of life, anyways if the agents are connected to the console, it should be possible to still upgrade them to maintained versions.

Let me paste the url of document with end of life XDR agent versions:
https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary

I recommend to do the following:

Check that those agents have connection to the XDR tenant console
If they are connected and still not upgraded, please open a TAC support ticket since this needs further investigation

Feel free to click on like the answer if this helped you.

If you feel this has answered your query, please let us know by clicking like and on "mark this as a Solution". Thank you.

KR,

Luis

topic Problems updating the agent in Cortex XDR Discussions

Problems updating the agent

Re: Problems updating the agent