topic VDI flagging as "Standard" install type in Cortex XDR Discussions

VDI flagging as "Standard" install type

CraigV123 — Tue, 22 Jul 2025 12:39:21 GMT

I am not our virtual infrastructure guy, but he is stating that the VDI=1 flag is set on the golden image, however, the column "Installation Type" in the console is showing standard.

Has anyone else every had this issue? Normally I wouldn't care about it but it's not returning licenses back to the pool correctly.

Re: VDI flagging as "Standard" install type

eluis — Tue, 22 Jul 2025 14:08:57 GMT

Hi CraigV123,

Im not sure what could have happened to not to reflect on the console the VDI as such.

Let me remember to always follow the installation and configurations manuals step by step, 1 step missing can cause a later confusion/error that nobody knows where is it coming from.

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.7/Cortex-XDR-Agent-Administrator-Guide/Install-the-Cortex-XDR-Agent-with-Installer-and-Content-Update-Package

Check the VDI section

https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/8.7/Cortex-XDR-Agent-Administrator-Guide/Cortex-XDR-agent-for-virtual-environments-and-desktops

Im not sure if this is happening to all your VDIs or just to some of them ?

My recommendation is to reinstall and follow step by step the manuals, it seems that something went wrong at installation time.

If you feel this has answered your query, please let us know by clicking like and on "mark this as a Solution". Thank you.

KR,

Luis

Re: VDI flagging as "Standard" install type

eluis — Tue, 22 Jul 2025 14:55:30 GMT

Hi again CraigV123,

Could you please tell us which values appear at Installation Type field ??? Looking at the All Endpoints Table

KR,

Luis

Re: VDI flagging as "Standard" install type

CraigV123 — Tue, 22 Jul 2025 18:16:07 GMT

They all show as Workstation.