topic Re: Cortex XDR Cleaner? in Cortex XDR Discussions

Cortex XDR Cleaner?

EddieRowe — Wed, 14 Jul 2021 20:35:21 GMT

I have an endpoint which was running 7.2.2 without any issues that no longer has a working agent after it received the 7.3.2 upgrade. I have seen references to a "cleaner" tool to remove Cortex XDR where I assume the MSIExec installer is not working. Is this something I can download myself from our console that I am overlooking?

Re: Cortex XDR Cleaner?

fmoixsante — Wed, 14 Jul 2021 21:35:52 GMT

Hi @EddieRowe,

As far as I know, you would need to contact TAC support to get such a tool.

Re: Cortex XDR Cleaner?

WSeldenIII — Wed, 14 Jul 2021 21:39:29 GMT

Hi @EddieRowe, If you are to still able to connect to the endpoint, then you could retrieve support file in order to troubleshoot the upgrade issue with technical support. Technical support will also be to provide the agent cleaner.

Re: Cortex XDR Cleaner?

EddieRowe — Thu, 15 Jul 2021 14:45:44 GMT

Thanks for the responses. No, the system is alive and well, but Cortex is not. I have logged a ticket with support after I generated a log from the file uninstall attempt with MSIExec.