topic reminder for subscription renewal in Cortex XDR Discussions

reminder for subscription renewal

balpay — Mon, 20 Oct 2025 15:28:21 GMT

I'd would like to to know if any reminder process is in place for up coming subcription renewals. We had a cortex edr subscription and the subcription didnt generate any warnings (neither visual within the portal nor a via an enail) and silently went dead and we found out when the edr portal didnt allow us to login. I couldnt event create a case on the customer portal since i cannot choose the expired subscirition. @subscription

Re: reminder for subscription renewal

eluis — Tue, 21 Oct 2025 11:42:40 GMT

Hi @balpay

Talk to your PANW account representative for this kind of questions.

I believe there should be something in place but sales, account managers, etc.. will be more appropriate to talk about this

If you feel this has answered your query, please let us know by clicking like and on "mark this as a Solution".

Thank you.

Luis