topic Re: Cortex XDR Blocking Intel process in Cortex XDR Discussions

Cortex XDR Blocking Intel process

arvids_sablovskis — Mon, 24 Nov 2025 12:50:10 GMT

Hello,
We have noticed a reoccuring issue between our clients, that a intel process is being blocked.
The main cause of it being blocked is IntelGraphicsSoftware.Service.exe with a path something like this - C:\Program Files\WindowsApps\AppUp.IntelArcSoftware_25.40.1953.0_x64__8j3eq9eme6ctt\VFS\ProgramFilesX64\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe. The reason - Suspicious DLL detected (IntelGraphicsSoftware.Wrapper.IGCL.dll)- but looking through it, no malicious activities have been spotted.
I'm wondering if anyone else has encountered this same issues and could it be ruled as a false-positive on Cortex XDR side?

Re: Cortex XDR Blocking Intel process

Guillermolg — Mon, 24 Nov 2025 17:45:04 GMT

Same here, when reviewing the case, Wildfire score is now Benign for DLL file

Re: Cortex XDR Blocking Intel process

DiegoDefence — Tue, 25 Nov 2025 13:07:48 GMT

Hello,

I don't know if you still have the same issue. But we had a couple of alerts. (I am sure that Cortex has already whitelisted the DLL).
But this is what we did.
1. Go to intel.com --> Support --> Auto-Update your driver.
2. Click on "Download Now". Accept and install it.
2. Run it

install the newest version of Graphics - Windows.
Reboot computer.

Re: Cortex XDR Blocking Intel process

P.Sharma903242 — Thu, 04 Dec 2025 15:41:31 GMT

Hey DiegoDefence just wanted to know after going through the process you mentioned did you got any more incidents or it's stopped coming for you