MacOS uninstall password reset

ThisizAmen — Tue, 05 May 2026 10:15:33 GMT

Greetings!

I have a problem about Cortex XDR uninstall password in MacOS. The agent got corrupted while upgrading and from then on it is not upgrading to a new version thats why i was trying to uninstall cortex agent then reinstall new one.

sudo "/Library/Application Support/PaloAltoNetworks/Traps/bin/cortexxdruninstaller_tool"

I used this command and for the uninstall password i tried Password1 as this is the default one but didn't work (Get the error this password is not correct) then i updated uninstall password within the agent configuration and global agent configuration but after all i was unable to delete it.

Re: MacOS uninstall password reset

ThisizAmen — Tue, 05 May 2026 13:52:37 GMT

Thank you for your response @susekar !

Right now i am unable to test this let me try these tomorrow and i will let you know if it's worked or not.

topic Re: MacOS uninstall password reset in Cortex XDR Discussions

MacOS uninstall password reset

Re: MacOS uninstall password reset