topic Re: high memory use (700M) in Cortex XDR Discussions

high memory use (700M)

EliyaD — Tue, 27 Jul 2021 13:24:33 GMT

agent 7.4.0

high memory use-738M

I take log support and uninstall the program, it's happening only on one computer.

what should I check on the support log? there is so many file and log...

Re: high memory use (700M)

jcandelaria — Tue, 27 Jul 2021 14:38:24 GMT

Hi Eliya,

first, if you can install the latest agent 7.4.1 since you already remove the 7.4.0 agent.

You are correct, there are few files that supports looks and correlate together during the time of when its happening

Thats why if possible, during that time, if you can submit a support case so they can look into it.

Also i've seen scenario that consumes around this memory for a short period (sample) whenever they are running big office files with macros that links to multiple shared drives.

So what im saying is it will happen from time to time but it should go down and also i would observe if the memory goes up and stays up even after the reboot with just user login or just typical user working email and browsing.

Re: high memory use (700M)

EliyaD — Sun, 01 Aug 2021 06:59:10 GMT

the memory is Permanent on 700M+.

and I start with version 7.3.1 and I upgrade to 7.3.2 and then 7.4.0, so the upgrade is not the solution.

I will open a case to Palo and I will update the post.