https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-integration-with-manageengine-servicedesk-plus/m-p/1261634#M9497 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/262549">@RajeshPremSingh</a>&nbsp;,</P> <P>&nbsp;</P> <P>Greetings for the day.</P> <P>&nbsp;</P> <DIV class="relative basis-auto flex-col -mb-(--composer-overlap-px) pb-(--composer-overlap-px) [--composer-overlap-px:28px] grow flex"> <DIV class="flex min-h-0 grow flex-col text-sm"> <DIV class="qMYqUG_convSearchResultHighlightRoot"> <DIV class="" data-is-intersecting="true" data-turn-id-container="request-WEB:d44fd997-3316-4040-ba62-20a1b49a4f88-5"> <SECTION class="text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn="assistant" data-testid="conversation-turn-12" data-turn-id-container="request-WEB:d44fd997-3316-4040-ba62-20a1b49a4f88-5" data-turn-id="request-WEB:d44fd997-3316-4040-ba62-20a1b49a4f88-5"> <DIV class="text-base my-auto mx-auto pb-3 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <DIV class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" data-conversation-screenshot-content=""> <DIV class="flex max-w-full flex-col gap-4 grow"> <DIV class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" dir="auto" tabindex="0" data-turn-start-message="true" data-message-model-slug="gpt-5-6" data-message-id="d1f143bd-8a79-45d1-ab2f-3b3168a58d5e" data-message-author-role="assistant"> <DIV class="flex w-full flex-col gap-1 empty:hidden"> <DIV class="markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling"> <P class="PDq2pG_selectionAnchorContainer" data-end="225" data-start="60">Cortex XDR can be integrated with ManageEngine ServiceDesk Plus using generic integration methods such as <STRONG data-end="193" data-start="166">Notification Forwarding</STRONG> or the <STRONG data-end="224" data-start="201">Cortex XDR REST API</STRONG>.<BR /><BR /></P> <UL data-end="478" data-start="227"> <LI data-end="335" data-start="227" data-section-id="xxsbel"><STRONG data-end="257" data-start="229">Notification Forwarding:</STRONG> Alerts or incidents can be forwarded to ManageEngine through email or Syslog.</LI> <LI data-end="478" data-start="336" data-section-id="1fu9q5k"><STRONG data-end="351" data-start="338">REST API:</STRONG> ManageEngine or a middleware solution can periodically retrieve incident details from Cortex XDR and create or update tickets.</LI> </UL> <P data-end="617" data-start="480">-For API integration, credentials can be generated from <STRONG data-end="590" data-start="535">Settings &gt; Configurations &gt; Integrations &gt; API Keys</STRONG> in the Cortex XDR console.</P> <P data-end="617" data-start="480">&nbsp;</P> <P data-is-only-node="" data-is-last-node="" data-end="794" data-start="619">-For detailed integration requirements and implementation guidance, I recommend reaching out to your <STRONG data-end="770" data-start="719">Account Team or Professional Services (PS) Team</STRONG> for further assistance.</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </SECTION> </DIV> </DIV> </DIV> </DIV> <P>&nbsp;</P> <P>If you feel this has answered your query, please let us know by clicking&nbsp;<STRONG>like&nbsp;</STRONG>and on&nbsp;<STRONG>"mark this as a Solution"</STRONG>.</P> <P>&nbsp;</P> <P>Thanks &amp; Regards,<BR />S. Subashkar Sekar</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 12 Aug 2026 12:49:00 GMT susekar 2026-08-12T12:49:00Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-integration-with-manageengine-servicedesk-plus/m-p/1261572#M9493 <P class="PDq2pG_selectionAnchorContainer" data-end="212" data-start="107">Could you please guide us on how to integrate <STRONG data-end="211" data-start="153">Cortex XDR with ManageEngine ServiceDesk Plus for ITSM</STRONG>?</P> <P data-end="305" data-start="214">We would like to understand the recommended integration method and the configuration steps.<BR /><LI-PRODUCT title="Cortex XDR" id="Cortex_XDR"></LI-PRODUCT>&nbsp;</P> Wed, 12 Aug 2026 09:31:54 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-integration-with-manageengine-servicedesk-plus/m-p/1261572#M9493 RajeshPremSingh 2026-08-12T09:31:54Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-integration-with-manageengine-servicedesk-plus/m-p/1261634#M9497 <P>Hello&nbsp;<a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/262549">@RajeshPremSingh</a>&nbsp;,</P> <P>&nbsp;</P> <P>Greetings for the day.</P> <P>&nbsp;</P> <DIV class="relative basis-auto flex-col -mb-(--composer-overlap-px) pb-(--composer-overlap-px) [--composer-overlap-px:28px] grow flex"> <DIV class="flex min-h-0 grow flex-col text-sm"> <DIV class="qMYqUG_convSearchResultHighlightRoot"> <DIV class="" data-is-intersecting="true" data-turn-id-container="request-WEB:d44fd997-3316-4040-ba62-20a1b49a4f88-5"> <SECTION class="text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn="assistant" data-testid="conversation-turn-12" data-turn-id-container="request-WEB:d44fd997-3316-4040-ba62-20a1b49a4f88-5" data-turn-id="request-WEB:d44fd997-3316-4040-ba62-20a1b49a4f88-5"> <DIV class="text-base my-auto mx-auto pb-3 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <DIV class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn" data-conversation-screenshot-content=""> <DIV class="flex max-w-full flex-col gap-4 grow"> <DIV class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" dir="auto" tabindex="0" data-turn-start-message="true" data-message-model-slug="gpt-5-6" data-message-id="d1f143bd-8a79-45d1-ab2f-3b3168a58d5e" data-message-author-role="assistant"> <DIV class="flex w-full flex-col gap-1 empty:hidden"> <DIV class="markdown prose dark:prose-invert wrap-break-word w-full dark markdown-new-styling"> <P class="PDq2pG_selectionAnchorContainer" data-end="225" data-start="60">Cortex XDR can be integrated with ManageEngine ServiceDesk Plus using generic integration methods such as <STRONG data-end="193" data-start="166">Notification Forwarding</STRONG> or the <STRONG data-end="224" data-start="201">Cortex XDR REST API</STRONG>.<BR /><BR /></P> <UL data-end="478" data-start="227"> <LI data-end="335" data-start="227" data-section-id="xxsbel"><STRONG data-end="257" data-start="229">Notification Forwarding:</STRONG> Alerts or incidents can be forwarded to ManageEngine through email or Syslog.</LI> <LI data-end="478" data-start="336" data-section-id="1fu9q5k"><STRONG data-end="351" data-start="338">REST API:</STRONG> ManageEngine or a middleware solution can periodically retrieve incident details from Cortex XDR and create or update tickets.</LI> </UL> <P data-end="617" data-start="480">-For API integration, credentials can be generated from <STRONG data-end="590" data-start="535">Settings &gt; Configurations &gt; Integrations &gt; API Keys</STRONG> in the Cortex XDR console.</P> <P data-end="617" data-start="480">&nbsp;</P> <P data-is-only-node="" data-is-last-node="" data-end="794" data-start="619">-For detailed integration requirements and implementation guidance, I recommend reaching out to your <STRONG data-end="770" data-start="719">Account Team or Professional Services (PS) Team</STRONG> for further assistance.</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </SECTION> </DIV> </DIV> </DIV> </DIV> <P>&nbsp;</P> <P>If you feel this has answered your query, please let us know by clicking&nbsp;<STRONG>like&nbsp;</STRONG>and on&nbsp;<STRONG>"mark this as a Solution"</STRONG>.</P> <P>&nbsp;</P> <P>Thanks &amp; Regards,<BR />S. Subashkar Sekar</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 12 Aug 2026 12:49:00 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-integration-with-manageengine-servicedesk-plus/m-p/1261634#M9497 susekar 2026-08-12T12:49:00Z