https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/issue-with-chatgpt/m-p/1268280#M9618 <P>Hello,</P> <P>&nbsp;</P> <P>after installation of ChatGPT client on Windows Clients users are reporting performance issues.<BR />Problems are also reported after updating the ChatGPT App.<BR />Builtin Snipping Tool (Win+Shift+S) takes about 10 seconds.<BR />Powershell takes 10 seconds to open a shell window and continues loading (blinking "|") for up to 30 minutes until any command can be executed.<BR /><BR />After pausing endpoint protection and resuming everything runs smoothly again.<BR />A reboot of the system seems to fix the problem aswell.<BR />Cortex version is 9.3.0.320.<BR />ChatGPT version is 26.1106.6628.<BR />Anyone has an idea what could be set as an exclusion to not force a restart or pausing &amp; unpausing?<BR /><BR /></P> <P>&nbsp;</P> Thu, 12 Nov 2026 13:06:27 GMT T.Hammes 2026-11-12T13:06:27Z https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/issue-with-chatgpt/m-p/1268280#M9618 <P>Hello,</P> <P>&nbsp;</P> <P>after installation of ChatGPT client on Windows Clients users are reporting performance issues.<BR />Problems are also reported after updating the ChatGPT App.<BR />Builtin Snipping Tool (Win+Shift+S) takes about 10 seconds.<BR />Powershell takes 10 seconds to open a shell window and continues loading (blinking "|") for up to 30 minutes until any command can be executed.<BR /><BR />After pausing endpoint protection and resuming everything runs smoothly again.<BR />A reboot of the system seems to fix the problem aswell.<BR />Cortex version is 9.3.0.320.<BR />ChatGPT version is 26.1106.6628.<BR />Anyone has an idea what could be set as an exclusion to not force a restart or pausing &amp; unpausing?<BR /><BR /></P> <P>&nbsp;</P> Thu, 12 Nov 2026 13:06:27 GMT https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/issue-with-chatgpt/m-p/1268280#M9618 T.Hammes 2026-11-12T13:06:27Z