topic Re: Create Report button missing logged in as cloud admin in Prisma Cloud in CN-Series Discussions

Create Report button missing logged in as cloud admin in Prisma Cloud

GeorgeMurphy4111 — Fri, 29 Apr 2022 22:02:15 GMT

Hi, I am working within the Prisma Cloud system logged in as cloud admin. In Complinace standards, there is no "create report

' button.

Re: Create Report button missing logged in as cloud admin in Prisma Cloud

JBrooks — Mon, 02 May 2022 15:43:08 GMT

Hello George,

After you get to the Compliance dashboard, make sure you click a compliance standard in the table at the bottom of the page. Once you click the standard, you will see the Create Report button.

Re: Create Report button missing logged in as cloud admin in Prisma Cloud

GeorgeMurphy4111 — Mon, 02 May 2022 15:57:24 GMT

Thanks so much! I did see the button but when I tried to create I got an error with the content below. I also attached a screenshot.:

"400: Something went wrong. Please contact your Prisma Cloud support team.

Request ID: a77c4549dfe64cac9ef4910c759350bb"

Re: Create Report button missing logged in as cloud admin in Prisma Cloud

JBrooks — Mon, 02 May 2022 16:12:36 GMT

I attempted a similar report on my system and it ran successfully. Unfortunately, I can tell you what the error code is referring to when you run your report. When you open your case, make sure to include the request ID error and your prisma account/tenant information.

Before opening a case, I would try the following:

1. Verify your prisma cloud service account is current with the correct read permissions for the cloud account.

2. Try running another compliance report. Perhaps on a different cloud account or cloud service provider.

This may help you to identify if it is common issue or unique to this compliance report.

Hope this helps.