CIE agent not connecting to AD servers

Dave_Maas — Fri, 03 Oct 2025 21:26:00 GMT

We have installed the CIE agent on a Windows server 2022 standard.

We have configured it with all the necessary information.

Certificate installed from CIE cloud.

The agent connects to CIE in cloud

It is not connecting to the AD servers. We have verified the configuration for the bind and password and domain.

When perform the test configuration on one of the configured servers we get 'unable to connect to Server Server Down'

We can ping and tracert successful. We have turned-off all local firewalls as well on the server. We see the traffic passing thru the firewall to get to the AD servers in question, via 636, but nothing is seen on the AD servers of any attempts from the service account user or from the CIE agent server. We see no Bind messages in the CIE agent logs as well. Any assistance would be greatly appreciated.

Re: CIE agent not connecting to AD servers

A.Tilley — Mon, 20 Oct 2025 10:06:29 GMT

I had this problem initially, after a lot of testing I found that I also couldn't click the "Commit" button as it complained I didn't have permissions to save the config file.

So I closed the Agent, and re-ran C:\Program Files (x86)\Palo Alto Networks\Cloud Identity Agent\CloudIdAgentController.exe as Administrator and all of a sudden the connectivity tests to my internal DCs worked

topic Re: CIE agent not connecting to AD servers in Cloud Identity Engine Discussions

CIE agent not connecting to AD servers

Re: CIE agent not connecting to AD servers