topic Re: Can't delete aws account in Cloud NGFW for AWS Discussions

Can't delete aws account

DwightAwesome — Wed, 10 Aug 2022 01:08:30 GMT

I deleted all the FMS firewalls.

I'm subscribed to Premium support and I can't open a ticket and get pushed to a message board?

ebenny — Wed, 10 Aug 2022 14:10:20 GMT

Hello @DwightAwesome

Greetings from Palo Alto Networks!

Could you provide me with the current status of your Cloud NGFW deletion state.

Note: it can take up to 2 hours to delete firewall resources once you have unsubscribed.

Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!

DwightAwesome — Wed, 10 Aug 2022 16:35:19 GMT

it's been more than 24 hours. Same deal -

ebenny — Thu, 25 Aug 2022 18:57:32 GMT

Hello @DwightAwesome

It is required to remove routes towards the Endpoint from your AWS account and delete the resources{NGFWs} from the Palo Alto Sass console.

DwightAwesome — Thu, 11 Aug 2022 19:33:47 GMT

All endpoints and routes were deleted over 48 hours ago. CFT was deleted. AWS Firewalls and all Firewall rules and groups were deleted. Same error.

ebenny — Thu, 11 Aug 2022 20:03:27 GMT

Hello @DwightAwesome,

Thanks for the update,

In order to troubleshoot this issue further please help us with the information asked in the private message.

Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!

ebenny — Thu, 18 Aug 2022 16:14:40 GMT

Hello @DwightAwesome,

Cloud Ngfw SaaS console won't allow deleting the AWS account that is used to subscribe to Cloud Ngfw from AWS Marketplace

Resolution: Unsubscribe Cloud Ngfw from the AWS marketplace to remove the account.

Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!