https://live.paloaltonetworks.com/t5/%E8%A8%AD%E5%AE%9A%E5%92%8C%E5%B0%8E%E5%85%A5/%E6%9C%89%E4%BB%80%E6%96%B9%E5%BC%8F%E5%8F%AF%E4%BB%A5%E8%AE%93cortex-xdr-agent%E5%9C%A8%E4%B8%8D%E9%87%8D%E6%96%B0%E5%AE%89%E8%A3%9D%E7%9A%84%E6%83%85%E6%B3%81%E4%B8%8B%E9%87%8D%E6%96%B0%E5%BE%80xdr%E4%B8%AD%E6%8E%A7%E5%8F%B0%E5%A0%B1%E5%88%B0/ta-p/537329 <DIV class="lia-message-template-content-zone"> <DIV id="bodyDisplay" class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"> <DIV class="lia-message-body-content"> <P>[適用版本]</P> <P>Cortex XDR Agent 7.1.x, 7.2.x,7.3.x.</P> <P>[說明]</P> <P>基本上在Agent離線180天後相關資訊將從我們的資料庫中刪除，所以必須重新安裝Cortex XDR Agent</P> <P>另一個可能的解決方法是在Cortex XDR Agent上執行 重新報到指令，它將再次建立與XDR中控台的通訊。</P> <P>&gt;cytool reconnect force</P> <P>&nbsp;</P> <P>*請注意，執行此指令時需要密碼（<SPAN>supervisor password）</SPAN></P> <P>&nbsp;</P> <P>其他參考資訊：</P> <P><A href="https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-not-able-to-connect-to-server/td-p/473203" target="_blank" rel="noopener">https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-not-able-to-connect-to-server...</A></P> <P><A href="https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-supervisor-password/td-p/330225" target="_blank" rel="noopener">https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-supervisor-password/td-p/3302...</A></P> </DIV> </DIV> <DIV class="lia-rating-metoo lia-component-me-too lia-component-message-view-widget-me-too"> <DIV class="RatingDisplay lia-component-ratings-widget-rating-display">&nbsp;</DIV> </DIV> </DIV> Sat, 01 Apr 2023 15:07:42 GMT blan 2023-04-01T15:07:42Z https://live.paloaltonetworks.com/t5/%E8%A8%AD%E5%AE%9A%E5%92%8C%E5%B0%8E%E5%85%A5/%E6%9C%89%E4%BB%80%E6%96%B9%E5%BC%8F%E5%8F%AF%E4%BB%A5%E8%AE%93cortex-xdr-agent%E5%9C%A8%E4%B8%8D%E9%87%8D%E6%96%B0%E5%AE%89%E8%A3%9D%E7%9A%84%E6%83%85%E6%B3%81%E4%B8%8B%E9%87%8D%E6%96%B0%E5%BE%80xdr%E4%B8%AD%E6%8E%A7%E5%8F%B0%E5%A0%B1%E5%88%B0/ta-p/537329 <DIV class="lia-message-template-content-zone"> <DIV id="bodyDisplay" class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"> <DIV class="lia-message-body-content"> <P>[適用版本]</P> <P>Cortex XDR Agent 7.1.x, 7.2.x,7.3.x.</P> <P>[說明]</P> <P>基本上在Agent離線180天後相關資訊將從我們的資料庫中刪除，所以必須重新安裝Cortex XDR Agent</P> <P>另一個可能的解決方法是在Cortex XDR Agent上執行 重新報到指令，它將再次建立與XDR中控台的通訊。</P> <P>&gt;cytool reconnect force</P> <P>&nbsp;</P> <P>*請注意，執行此指令時需要密碼（<SPAN>supervisor password）</SPAN></P> <P>&nbsp;</P> <P>其他參考資訊：</P> <P><A href="https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-not-able-to-connect-to-server/td-p/473203" target="_blank" rel="noopener">https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-not-able-to-connect-to-server...</A></P> <P><A href="https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-supervisor-password/td-p/330225" target="_blank" rel="noopener">https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/cortex-xdr-supervisor-password/td-p/3302...</A></P> </DIV> </DIV> <DIV class="lia-rating-metoo lia-component-me-too lia-component-message-view-widget-me-too"> <DIV class="RatingDisplay lia-component-ratings-widget-rating-display">&nbsp;</DIV> </DIV> </DIV> Sat, 01 Apr 2023 15:07:42 GMT https://live.paloaltonetworks.com/t5/%E8%A8%AD%E5%AE%9A%E5%92%8C%E5%B0%8E%E5%85%A5/%E6%9C%89%E4%BB%80%E6%96%B9%E5%BC%8F%E5%8F%AF%E4%BB%A5%E8%AE%93cortex-xdr-agent%E5%9C%A8%E4%B8%8D%E9%87%8D%E6%96%B0%E5%AE%89%E8%A3%9D%E7%9A%84%E6%83%85%E6%B3%81%E4%B8%8B%E9%87%8D%E6%96%B0%E5%BE%80xdr%E4%B8%AD%E6%8E%A7%E5%8F%B0%E5%A0%B1%E5%88%B0/ta-p/537329 blan 2023-04-01T15:07:42Z