XSIAM and ITSM Integration question

PA_nts — Mon, 04 Nov 2024 15:05:12 GMT

Hi All,

anyone successfully done this to date?

my integration works in that I can communicate with ITSM ok.

however, I have the following issue.. our ITSM Dev team have provided some fields that is required from XSIAM playbook to ingest the tickets successfully. These include fileds such as 'source' host' 'subject' details' etc..

however on the playbook I dont have these fields listed in my integration.. so cannot populate them to ITSM.. as such the ticket is not created properly.

any idea how I would be able to create these fields and have them mapped correctly in the output field in my 'create servicenow ticket' playbook task?

thanks in adv

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XSIAM and ITSM Integration question