topic Re: Agent Not updating in Cortex XSIAM Discussions

Agent Not updating

O.Faheem — Mon, 31 Mar 2025 03:35:01 GMT

Hi,

We have Windows clients which are sometimes not on the network nor connected to the internet. Their agent does not get updated. Tell me what other solutions we have to get it updated

Re: Agent Not updating

david598ball — Mon, 31 Mar 2025 09:46:41 GMT

@O.Faheem wrote:

Hi,

We have Windows clients which are sometimes not on the network nor connected to the internet. Their agent does not get updated. Tell me what other solutions we have to get it updated

Hello @O.Faheem,
For offline Windows clients, consider using manual update methods such as downloading the agent update package and applying it via USB or local transfer. Alternatively, create a scheduled task to check for updates when the device reconnects to the network. Remote update tools can also streamline this process.

Best Regards,
David Ball

Re: Agent Not updating

O.Faheem — Thu, 03 Apr 2025 01:46:02 GMT

Thanks for your response.

is there a way that when agents are getting obsoleted or not updating for long time, we receive a message that agents are not updated or getting obsolete?

Best regards,

Osama Faheem

Re: Agent Not updating

nohash4u — Thu, 03 Apr 2025 16:23:53 GMT

I recommend viewing All Endpoints in the XDR Dashboard. Endpoints --> All Endpoints. Set the filter to view connected or disconnected endpoints. Endpoints running end-of-life agent versions will appear with the following symbol next to their agent version:

I am sure you can build an XQL query for something like this.