Timeout issue - Health Issue/Alerts in XSIAM

Vinay_AS — Thu, 13 Nov 2025 11:49:38 GMT

Hello,

We are seeing multiple health issues under collection type.

For example:

Issue name: Collection error in the instance AWS_*** collector

Description: timeout while waiting for server to answer: request ********-****-****-****-**********. Wait time: 1m5s (1515)

I am seeing this issue across multiple collector types, including AWS, Gmail, Microsoft Graph, and Office 365. Is this a confirmed issue, and what is the best way to address it?

Regards,
Vinay A S

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Timeout issue - Health Issue/Alerts in XSIAM