topic Need a time limit for EmailAskUser task. in Cortex XSOAR Discussions

Need a time limit for EmailAskUser task.

Josep — Mon, 11 Jul 2022 08:51:15 GMT

When automation EmailAskUser is used, a wait task is placed after it waiting if there's an answer. If there's no answer the automation will stay there forever, a time threshold is needed to continue the automation. How can be this time limit set?

Re: Need a time limit for EmailAskUser task.

jfernandes1 — Tue, 12 Jul 2022 03:19:41 GMT

Hi @Josep, you can use the task SLA feature to complete the task when no response is received.

You can also use the newer feature, "Ask" type conditional task to get better control of what happens. Below is a screenshot. This would be the preferred method.

Re: Need a time limit for EmailAskUser task.

Josep — Tue, 12 Jul 2022 07:33:05 GMT

Using the manual conditional method and placing 1 minute did not work, I proved other values 3, 5, 15 minutes and didn't work neither.

The box returns an error with no information. The "Ask" type conditional is no an option because we accept any kind of reply.

Re: Need a time limit for EmailAskUser task.

jfernandes1 — Wed, 13 Jul 2022 03:49:21 GMT

Hi @Josep, Not the prettiest solution. But it works.

I used a sleep function set for 300 seconds. If the user does not reply, then the playbook will continue. If the user does, task 1 will complete task 2 as specified in the below configuration.

Re: Need a time limit for EmailAskUser task.

Sec101 — Wed, 13 Jul 2022 13:36:51 GMT

Is that "wait for reply" a manual task?

Re: Need a time limit for EmailAskUser task.

Josep — Fri, 15 Jul 2022 06:42:39 GMT

It works perfectly! Thanks so much

Re: Need a time limit for EmailAskUser task.

Josep — Fri, 15 Jul 2022 06:44:17 GMT

I was trying manual and didn't work

Re: Need a time limit for EmailAskUser task.

Josep — Fri, 15 Jul 2022 08:01:49 GMT

Remember to set Await in the Details in the Sleep

Re: Need a time limit for EmailAskUser task.

calderonlope2 — Tue, 21 Mar 2023 01:24:18 GMT

Hi I came across your solution but was confused when trying to set this up myself. Does this need to utilize the EmailAskUserResponse automation? How does the Sleep task receive the email reply? Thanks