topic Re: fatal Error during ensure repo in Cortex XSOAR Discussions

fatal Error during ensure repo

arn_stoz — Thu, 20 Jan 2022 11:08:13 GMT

Hi everyone,

I am facing a strange issue. I was trying to change the certificate like explained in this link https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-1/cortex-xsoar-admin/installation/post-installation-checklist/https-with-a-signed-certificate/create-a-private-key-and-certificate-signing-request-csr.html.

But after I did the restart, cortex XSOAR does not work anymore and I have this single error which I cannot understand

fatal Error during ensure repo (10040) (source: /builds/gopath/src/github.com/demisto/server/server.go:919)

Putting the old certificate and key in place does not change anything.

Does anyone have an idea how to solve this?

Thanks!

Re: fatal Error during ensure repo

ibrecher — Thu, 20 Jan 2022 11:21:57 GMT

that error usually indicates issues with the permissions in /var/lib/demisto either in partitionsdata or demistoidx, can you please verify that all the files have demisto:demisto permissions?

Re: fatal Error during ensure repo

arn_stoz — Thu, 20 Jan 2022 11:37:03 GMT

Unfortunately all files in /var/lib/demisto have demisto:demisto permission

Re: fatal Error during ensure repo

ibrecher — Thu, 20 Jan 2022 11:52:13 GMT

have you tried deleting the cert.pem and the cert.key? XSOAR will generate a new self-sign one if there is none present under /usr/local/demisto

Re: fatal Error during ensure repo

arn_stoz — Thu, 20 Jan 2022 12:04:02 GMT

yes already tried it, but same error and no cert.pem or cert.key generated

Re: fatal Error during ensure repo

SR1085 — Wed, 20 Jul 2022 16:52:29 GMT

How do we verify if all files have demisto:demisto permission?

Re: fatal Error during ensure repo

PGundepalli — Sat, 10 Sep 2022 13:09:34 GMT

Is this issue resolved? I have the same problem and don't see any permissions issue.

Re: fatal Error during ensure repo

jgaribay — Tue, 29 Nov 2022 23:29:31 GMT

In case anyone else runs across this issue, we have found that you can resolve this by reindexing the DB - https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-9/cortex-xsoar-admin/manage-data/reindex-the-database