Failed to start Demisto Server Service

JasonMcNulty — Wed, 14 Sep 2022 16:55:16 GMT

Hello Everyone,

We recently ran our of disk space on our XSOAR device. I was able to clear out 30GB of old updates/files, ect. I rebooted the server after deleting the files and the Demisto service will not start. When running systemctl status demisto I see the following errors.

Sep 14 16:29:43 server systemd[1]: Unit demisto.service entered failed state.
Sep 14 16:29:43 server systemd[1]: demisto.service failed.
Sep 14 16:29:43 server systemd[1]: demisto.service holdoff time over, scheduling restart.
Sep 14 16:29:43 server systemd[1]: Stopped Demisto Server Service.
Sep 14 16:29:43 server systemd[1]: start request repeated too quickly for demisto.service
Sep 14 16:29:43 server systemd[1]: Failed to start Demisto Server Service.
Sep 14 16:29:43 server systemd[1]: Unit demisto.service entered failed state.
Sep 14 16:29:43 server systemd[1]: demisto.service failed.

Any ideas on how to resolve this?

Re: Failed to start Demisto Server Service

chrking — Thu, 15 Sep 2022 01:23:20 GMT

The systemctl status doesn't have enough information to tell what's wrong. I'd suggest looking for more detailed logs under /var/log/demisto (esp. server.log) for a better idea of what the actual error is.

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Failed to start Demisto Server Service

Re: Failed to start Demisto Server Service