Reports generation and download takes alot of time

Amado.Saeeed — Sat, 22 Oct 2022 11:16:53 GMT

Hello,

I have any issue with generating reports in PDF and CSV formats, as it takes about 10-15mins to generate the report. This issue doesn't exist with word doc.

I tried this multiple times as i thought that the docker image for those tasks maybe not local on the server and it took time to download from the Docker Hub registery, but the fact it took the same time again.

Does any one had this behavior before?

Am running 6.9

Thanks,

Ahmed Saeed

Re: Reports generation and download takes alot of time

jfernandes1 — Mon, 24 Oct 2022 02:42:10 GMT

Hi @Amado.Saeeed, some amount of log analysis would be required to find out the root cause of this issue. Please raise a support case.

You'll need to enable the setting explained on this page - https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-9/cortex-xsoar-admin/reports/troubleshoot-reports before raising the support case.

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Reports generation and download takes alot of time

Re: Reports generation and download takes alot of time