https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/pre-process-rule-assistance/m-p/520492#M1371 <P>We are trying to create a pre-process rule to link and close the incident when certain field values are identical but still incidents are getting created for identical values. Please find the attached snip.</P><BR /><BR />Please note you are posting a public message where community members and experts can provide assistance. Sharing private information such as serial numbers or company information is not recommended. Mon, 07 Nov 2022 12:26:43 GMT SaiPeddireddy 2022-11-07T12:26:43Z https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/pre-process-rule-assistance/m-p/520492#M1371 <P>We are trying to create a pre-process rule to link and close the incident when certain field values are identical but still incidents are getting created for identical values. Please find the attached snip.</P><BR /><BR />Please note you are posting a public message where community members and experts can provide assistance. Sharing private information such as serial numbers or company information is not recommended. Mon, 07 Nov 2022 12:26:43 GMT https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/pre-process-rule-assistance/m-p/520492#M1371 SaiPeddireddy 2022-11-07T12:26:43Z https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/pre-process-rule-assistance/m-p/520513#M1374 <P>I found the solution, the issue was because of Multi-Select fields. Thanks</P> Mon, 07 Nov 2022 16:40:30 GMT https://live.paloaltonetworks.com/t5/cortex-xsoar-discussions/pre-process-rule-assistance/m-p/520513#M1374 SaiPeddireddy 2022-11-07T16:40:30Z