topic Re: In the ServiceNow V2 integration, mirrored attachments are not visible on the layout. in Cortex XSOAR Discussions

In the ServiceNow V2 integration, mirrored attachments are not visible on the layout.

MParmar2 — Tue, 31 Jan 2023 07:22:42 GMT

I am using the ServiceNow V2 integration. XSOAR fetches the attachments related to an incident from ServiceNow when creating an XSOAR incident. But, when I add another attachment to that ServiceNow incident, the attachment panel does not reflect the newly added attachment. The mirroring is happening and I got the File entry in the War Room. Is this expected behavior?

Re: In the ServiceNow V2 integration, mirrored attachments are not visible on the layout.

jfernandes1 — Fri, 10 Feb 2023 02:00:00 GMT

Hi @MParmar2, It must have been added as a file and not as an attachment. I would recommend you add both the file and attachment sections to your layout. Keep whichever works best.

Re: In the ServiceNow V2 integration, mirrored attachments are not visible on the layout.

rvandevyver — Tue, 21 Jan 2025 09:25:53 GMT

Hi I am experiencing the same issue. I understand the workaround provided @jfernandes1 but it is not a solution in my opinion. They could easily fix this by triggering the !demisto-api-multipart command to upload it to the attachments section.